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Phone is acting like mobile data is turned off when it's not (lemm.ee)

submitted 11 months ago by rjthyen@lemm.ee to c/askandroid@lemdro.id

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I have a Motorola edge plus that will not connect to mobile data. It will show several bars of service but the 4G icon is greyed out like it knows the service is there but will not access it I can make calls and send texts as long as they can be sent as an sms text. I use straight talk as a provider so my talks with customer service have been difficult, but they assure me my plan is in order and go straight to restarting the device (which does not work).

I'm wondering if anyone has any suggestions? I'm considering trying a factory reset of the phone to see if that corrects any settings on my end, or maybe buying a new SIM card and reactivating the service? But I don't know if there's any chance that would work or if I should just try harder with customer service.

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[–] Moonrise2473@feddit.it 4 points 11 months ago* (last edited 11 months ago) (3 children)

Maybe the APN setting is wrong? I don't remember if it shows the 4g logo on the taskbar if that happens

Maybe some app set a system wide proxy that doesn't work?

Do you have another old phone where you can try the sim card to see what happens?

[–] danielfgom@lemmy.world 3 points 11 months ago

This. Check your APN settings

[–] rjthyen@lemm.ee 1 points 11 months ago

I might have one I could try, but I think straight talk might tie the SIM card to the device. If I remember right when I get a new phone I can't move the SIM to the new phone and have it work

[–] rjthyen@lemm.ee 1 points 11 months ago

It was in the APN settings. As simple as checking the box for the profile already in there. But I've been trying to figure it out for a week and didn't even know what APN settings were to think to look so thank you!

[–] jungekatz@hexbear.net 1 points 11 months ago (1 children)

Did u call customer support ?

[–] rjthyen@lemm.ee 1 points 11 months ago

Yes, their only suggestion was restarting my phone which I needed to be on the line with them. It didn't work do before starting that process over again when they're open again tomorrow I figured I'd look into other ideas.