this post was submitted on 07 Nov 2023
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@framework Has anyone here got ideas about how to deal with a false delivery notice from FedEx? (hachyderm.io)
submitted 10 months ago* (last edited 10 months ago) by RupertReynolds@hachyderm.io to c/framework@lemmy.ml
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@framework Has anyone here got ideas about how to deal with a false delivery notice from FedEx?

No response yet from Framework via the support link in the order confirmation e-mail.

#fedex have form for this. Someone (driver?) 'signs' for the package, which never arrives. Customer kicks up a stink, then FedEx sometimes find it down the back of a sofa 2 days later.

This seems very, very dodgy to me!

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[–] raptir@lemdro.id 9 points 10 months ago

Unfortunately FedEx is kind of known for this.

[–] RupertReynolds@hachyderm.io 5 points 10 months ago

@framework I've just had a reply to my support ticket confirming it's been escalated to their logistics team.

Maybe now I'll get some info :-)

I hope it's insured for this!

[–] Contramuffin@lemmy.world 5 points 10 months ago (1 children)

FedEx is absolutely terrible. I haven't personally had this exact issue, but every time we have a shipment through FedEx, they show up at the door to our apartment complex without forewarning (their estimates are usually off by up to a day), then decide to leave due to the lock on the door. We don't realize they've even been around until we receive a notification later that "a delivery has been attempted." We literally have to estimate when the delivery driver will arrive, and sit by the door for hours until they show up. Otherwise they just won't attempt the shipment. Not to say that the delivery driver needs to wait for us, but at least a notification of which hour the delivery will be attempted would be nice...

I've gotten into the habit of ordering on Amazon, for the entire reason that they won't use FedEx. I don't like Amazon, but I like FedEx even less.

[–] asexualchangeling@lemmy.ml 2 points 10 months ago

I sit by the door and wait for FedEx too, sometimes though they claim to have attempted delivery when their vehicle didn't even pass by