I got the Hollywood escort from my local Apple store for simply trying to stand my ground over a cell phone that had been returned nine times (yes that's nine appointments) being handed back to me with the exact problem. Being told to make a tenth appointment was the last straw for me, and I asked to simply get this resolved now. Their response was to call security after I calmly told them I wasn't leaving until someone with some common sense would come up with a workable resolution for me.
Y'all are acting surprised here. I'm not surprised. This company is literally scum of the earth, with zero concern over their behavior towards their customers. Fuck apple.