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Epic Games rule (no response to support ticket for 34 days) (lemmy.world)

submitted 6 months ago by mypasswordis1234@lemmy.world to c/196@lemmy.blahaj.zone

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[-] bjoern_tantau@swg-empire.de 35 points 6 months ago

I wouldn't respond to a ticket that just consists of the word Hello and a black rectangle either.

[-] mypasswordis1234@lemmy.world 13 points 6 months ago

Don't be so curious 😛

[-] Eccitaze@yiffit.net 34 points 6 months ago

I'd bet the ticket slipped through the cracks--it might have been pulled by an agent near the end of their shift who thought "I'll respond first thing tomorrow" and was let go the next day, or the ticketing system glitched and improperly took it out of the queue, or a tier 1 agent didn't follow proper escalation procedures and reassigned it to someone who never bothers to check their ticketing queue.

I'd suggest submitting a fresh ticket along the lines of "Following up re: ticket 29XXXXX" and copy-pasting the original message into the new ticket.

Source: work for a different company's support team that also uses a public-facing ticketing system

[-] Sanctus@lemmy.world 12 points 6 months ago

What is this ticket for anyway? Theres no context of an issue or anything. It looks like spam. Just "Hello!" and a black picture, wtf are they supposed to get from that?

[-] mypasswordis1234@lemmy.world 22 points 6 months ago* (last edited 6 months ago)

This black box covers the content of my actual ticket describing my problem I am facing. I'm not stupid enough to send them a black picture and waste their time

[-] Sanctus@lemmy.world 2 points 6 months ago

Thats what context in the post is for. I'm not the only one who was wondering.

[-] Wilzax@lemmy.world 6 points 6 months ago

It doesn't take a genius to figure out that "big black box where I expect potentially identifying information to be" means "censored for privacy"

[-] Sanctus@lemmy.world 2 points 6 months ago

Thank you for reiterating exactly what OP just said. Its even funnier the second time.

[-] cryptix@discuss.tchncs.de 8 points 6 months ago

WhatsApp, they are just bots that choose 1 in 20 ready made solution to what ever the fuck is wrong with my account access. Its been 2 months without my primary WhatsApp account😪 PS: I know fb bad but be real things can't be done without it. Its kind if a mandate.

[-] Smorty@lemmy.blahaj.zone 6 points 6 months ago

I feel you. Can call myself lucky, as most of my friends and family members use Signal (a FOSS messaging client)

[-] riwo@lemmy.blahaj.zone 1 points 6 months ago

foss my beloved <3 <3

[-] Smorty@lemmy.blahaj.zone 2 points 6 months ago

FOSS 🥰✨🩷

[-] mypasswordis1234@lemmy.world 2 points 6 months ago* (last edited 6 months ago)

[-] silentknyght@lemmy.world 1 points 6 months ago

If it was important, why wait so long before prompting them again? No, it's not your fault, but if it was a machine on the other end you would have already gotten an answer, so some understanding and accommodation seems reasonable.