Did you install iTunes from Apple.com or from Windows Store?
Is the Bonjour service installed and running? (Check Task manager or Services.msc)
Are you signed into iTunes with the same Apple ID as the device?
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Did you install iTunes from Apple.com or from Windows Store?
Is the Bonjour service installed and running? (Check Task manager or Services.msc)
Are you signed into iTunes with the same Apple ID as the device?
Yes I have installed iTunes from apple.com. I haven’t checked if I have Bonjour services installed, will check later when I get home. I haven’t also signed in iTunes using my icloud. Will try them all later when I get home.
When you connect via USB, your iPhone should prompt to allow data access to the computer. Is that happening?
You can try installing the Devices app from the store