8_bitter

joined 4 years ago
[–] 8_bitter@mastodon.social -3 points 10 months ago* (last edited 10 months ago) (1 children)

@protonprivacy I paid for Mail Plus tonight and thought "I'll also add Pass Plus" to that.

Little did I know that "adding" Pass Plus would actually replace Mail Plus! I only wanted Pass Plus as an add-on but now I have lost Mail Plus! How can this be reverted?
Such a confusing way to sell your products.
YOU NEED TO MAKE THIS CLEARER ON YOUR WEBSITE!

 

@protonprivacy I am so angry! Nowhere on your website does it say
"you cannot have more than 1 of our paid products on your account before having to buy the unlimited account".
I was under the impression that I could buy Mail Plus, then Pass Plus. Noooo. I can only buy one product & if I want another, I have to buy the UNLIMITED product.

This is not stated anywhere! Shame on you! The consumer thinks they are upgrading when they add a 2nd product but no, they are changing their original choice