There is definitely no Ill will, just, as mentioned, disappointment and lost trust.
I think it would be great if they actually looked towards things with more practical and informed care. I'm not sure that we will be seeing that any time soon, if at all, but one can hope.
Yeah, they are doing their best to not actually reply to any points that matter. I'll continue on with the new accounts I've made on other instances, because mine on lemmy.world isn't getting use now. I can't really trust them to do the right thing (or even smart/logical operational things), so I'll put my support elsewhere.