[-] tool@lemmy.world 16 points 4 months ago

It would be better to our them on blast on social media since that sometimes gets the companies attention to try and fix PR.

Works almost every time. I had a ticket with a vendor open at work for just about 3 months, and then only replies I'd gotten on the ticket was the "We've received your support request which we'll promptly ignore!" autoresponse upon opening, and then another auto-response a month later saying the ticket was being assigned to another department. I'd replied to the ticket ~20 times asking for updates in that time.

I finally got sick of essentially yelling into an empty room and called out the company, their marketing team, their support team, and their CEO on Twitter, making sure to @ each one of them in the message. I got a reply from their CEO and an actual human responded to the ticket less than an hour later.

It's shitty and a last resort, but it's generally very effective.

[-] tool@lemmy.world 54 points 4 months ago* (last edited 4 months ago)

I have a Hisense and had a similar experience. I was watching something fullscreen on an HDMI input, and then it suddenly switched inputs and showed a fullscreen firmware update prompt. I had no choice available other than to agree to update the firmware, no cancel button, couldn't change inputs, nothing, the only choice was to update the firmware. So I unplugged the TV.

About 10 seconds after I powered it back on, the exact same update prompt happened, still with no choice to decline it. I pulled power and booted it back up one more time just to be sure, met with the update prompt again.

This made me very angry.

The next time I powered it on, I had a packet capture running to see where it was phoning home. I created a firewall rule blocking all the hostnames it tried to connect to at startup, pulled the plug, and then booted it back up. No more update prompt, and it hasn't happened again. Good thing they don't download and pre-stage the new firmware, I guess.

Let me know if you want the hostnames and I'll PM them to you.

[-] tool@lemmy.world 19 points 4 months ago

hunter2

Wow, what a coincidence, my password is ******* too!

[-] tool@lemmy.world 37 points 10 months ago* (last edited 10 months ago)

Does liber office make .docx files and export to pdf?

It does. It's fine as a replacement for Word, but no one has an answer for Excel. LibreOffice Calc is fine for a basic spreadsheet, but Excel is in a completely different universe than Calc with anything beyond that.

To be fair though, Excel is in a completely different universe than literally any other competing product.

[-] tool@lemmy.world 30 points 10 months ago

A times B times C equals X… I am jacks something something something

Narrator: A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one.

Woman on Plane: Are there a lot of these kinds of accidents?

Narrator: You wouldn't believe.

Woman on Plane: Which car company do you work for?

Narrator: A major one.

[-] tool@lemmy.world 20 points 10 months ago

If I go to sleep at that point, I'm out. Done. I'm sleeping through the alarms or turning them off in my sleep, and that's a guarantee. No waking me up unless someone is physically dragging my ass out of bed, and that's still just a maybe.

[-] tool@lemmy.world 24 points 10 months ago

Fwiw, Linus made a post today and said they've already arranged to compensate billet for the prototype.

That has very strong "I'm sorry that I got caught" energy.

[-] tool@lemmy.world 14 points 10 months ago

The only Chromium-based browser worth a damn is Vivaldi.

It's privacy-focused and made by the same people who originally made Opera before it got sold off and turned into malware.

[-] tool@lemmy.world 16 points 10 months ago

This is the first lesson you have to learn as a Linux enthusiast, NEVER run commands you don't know from the internet

"Nah, just curl this random web address and pipe it over to a sudo bash shell, everything will be fine!"

I hate how this is becoming the official install method for more and more shit. It's like dude, really? You may as well stick your dick in a garbage disposal, both of those actions are equally safe.

You're dreaming if you think I'm not going to wget it and read it to see what it does first.

[-] tool@lemmy.world 17 points 11 months ago

Hearing a song that you've downloaded playing on the radio, surprised it didn't skip in that one spot

To this day my brain still jams in neutral when I don't hear a skip at the end of Guerilla Radio the last time Zach says "now"

[-] tool@lemmy.world 21 points 11 months ago

I mean that is the problem of too many people being on that one instance.

From what I understand, capacity isn't the issue, it's that they're being repeatedly DDoS'ed

[-] tool@lemmy.world 84 points 11 months ago* (last edited 11 months ago)

Exactly. Freedom of speech != Freedom from social consequences

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tool

joined 1 year ago