I saw some video about this kind of stuff. I want to say it was John Oliver.
Anyway, these shipping companies basically hop on this Craigslist circa 2002 looking website and hire truckers off it. So, they likely did just get the cheapest guy.
The production database gets down-synced to the lower environments on demand, so they can test on actual production datasets. That would require us to manually remake this user account every time a dev down-syncs the database to a lower environment.
The customer is paranoid, as the project is their public facing website, so they want testing against the actual prod environment.
We don't mange the SSO, as that is controlled by the customer. The only local (application specific) account is this account for testing.
The training program is da bomb!