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Study Finds Consumers Are Actively Turned Off by Products That Use AI (futurism.com)

submitted 3 months ago by morrowind@lemmy.ml to c/technology@lemmy.world

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[–] linearchaos@lemmy.world 43 points 3 months ago (2 children)

In your own words, tell me why you're calling today.

My medication is in the wrong dosage.

You need to refill your medication is that right?

No, my medication is in the wrong dosage, it's supposed to be tens and it came as 20s.

You need to change the pharmacy where you're picking up your medication?

I need to speak to a human please.

I understand that you want to speak to an agent, is that right?

Yes.

Chorus, 5x. (Please give me your group number, or dial it in at the keypad. For this letter press that number for that letter press this number. No I'm driving, just connect me with an agent so I can verify over the phone)

I'm sorry, I can't verify your identity please collect all your paperwork and try calling again. Click

Why ever would we be mad?

[–] derfunkatron@lemmy.world 5 points 3 months ago* (last edited 3 months ago)

I went through a McDonald’s drive-thru the other day and had the most insane experience. For the context of this anecdote, I don’t do that often, so, what I experienced was just weird.

While not quite “AI,” the first thing that happened was an automated voice yells at me, “are you ordering using your mobile app today?”

There’s like three menu-speaker boxes, and due to where the car in front of me stopped, I’m like in between the last two. The other speaker begins to yell, “Are you ordering using your mobile app today?”

The person running drive-thru mumbles something about pull around. I do. Pass by the other menu “Are you ordering using your mobile app today?”

Dude walks out with a headset and starts taking orders from each car using a tablet.

I have no idea what is happening. I can’t even see a menu when the guy gets around to me. Turns the tablet around at me.

I realized that I was indeed ordering using the mobile app today.

[–] morrowind@lemmy.ml 1 points 3 months ago (1 children)

To be fair, this is not new, unless you're counting all answering machines as AI

[–] linearchaos@lemmy.world 1 points 3 months ago

Hardly. It used to be natural language dictation and decision tree. Now they're trying to use LLM training to automatically pick up more edge cases and it's pretty much b*******.