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No, they're not. The donut quality has gone to the toilet, both in terms of workmanship (they come in frozen and par-baked, I think) and materials (they taste plasticine). The coffee tastes like dishwater.
Service is still quick and not terrible, and they're everwhere, and reliable. But by no means are they awesome.
(I still get a boston cream donut and medium regular after I've been away for a while. It's just a sign of home for me, but that's maybe twice a year at best.)
Where I'm at, the service is slow and terrible in addition to the other points you've made. DD went downhill and then off a cliff.
Agreed on this summary - however - DD's cold brew is significantly better than the majority of chain spots. Hell, it's even better/more consistent than a lot of small local shops in my area as well.
That's probably true. I think I've only had theirs once. Most places, it tastes sour for some reason.
Personally I just make cold brew at home because it's so easy.