this post was submitted on 14 Sep 2024
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[โ€“] bamboo@lemmy.blahaj.zone 7 points 2 months ago (1 children)

FWIW this isn't always true. A few months ago, I needed to add an email to my Zelle account on Chase, and had to call them. I initiated the call and they did issue a text message verification to the phone number in my account while on the phone to confirm.

[โ€“] kungen@feddit.nu 3 points 2 months ago

Well, yeah, because they initiated the code to verify it was you who called them. Better than them asking your "security questions" or such. It's a completely different situation if you got an incoming call who asks for that.