Smartphone Required (digital exclusion of people without smartphones)

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evenwicht@lemmy.sdf.org

AXS Ticketing will not honor a refund when their smartphone app fails to load ticket, denying you entrance to event. (lemmy.sdf.org)

submitted 1 month ago* (last edited 1 month ago) by ctag@lemmy.sdf.org to c/smartphone_required@lemmy.sdf.org

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Happened a while back to me. I own an Android phone, but when I went to use my $200 in tickets to a local event, the app wouldn't display them. Contacted AXS support and they were explicit in denying any recourse or access to a paper ticket.

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[–] unrelatedkeg@lemmy.sdf.org 1 points 3 weeks ago (1 children)

Credit cards not issued in the US or UK often lack chargeback protections in non-fraud situations.

This part got me intrigued. Would not honoring a contract (letting you use your ticket) not constitute fraud?

[–] evenwicht@lemmy.sdf.org 1 points 3 weeks ago* (last edited 3 weeks ago)

I don’t think so because it would have to involve deliberate deception. (source)

The first customer to enounter the problem could send a registered letter to the vendor and then a second customer could perhaps later use the 1st customer’s letter to prove the vendor knew about the defect. The vendor would then perhaps try to argue that they did not know a particular customer was vulnerable to the defect. I don’t imagine that the debate could unfold in a chargeback dispute. A bank that is less consumer friendly than what you have in the US and UK would probably say it’s not obvious fraud.

Note as well fraud legally requires 5 components to all be present. I think 3 of them are: deception, someone must profit, someone must be damaged, … and I forgot the other two components.

(edit) I should add that when banks refer to “fraud” they may not be using the legal definition. I think it’s simpler for banks. They might ask “do you recognize the charge?” If yes, they likely don’t treat it as fraud. Of course I am speaking speculatively. I’ve not worked in a bank and a banker might have better answers.