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How to deal with Mom who CANNOT learn how to use a password manager, but demands I "fix it" (lemmy.world)

submitted 3 days ago by weeeeum@lemmy.world to c/asklemmy@lemmy.ml

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I've become the tech guy, and family are extremely entitled to my services. My mom especially. BTW I can't cut her out, because I still live with her and she EXPECTS me to fix anything computer related. She won't take no for an answer.

I've tried to keep track of her passwords with a password manager, I've spent literally 8 hours in a single day filling out captchas and replacing passwords, and I've spent even more time trying to teach my mom how to use the manager.

She CAN'T learn it, and always makes a new password, which she doesnt keep track of and expects me to fix it. What the hell do it do? She uses firefox, with auto refill on, but it doesn't autofill on her iphone.

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[–] intensely_human@lemm.ee 3 points 2 days ago

That’s the one thing old people just don’t do: they won’t read what’s presented on the screen.

I think it comes from growing up before GUIs, so they think of an interface as a set of buttons on a console. There was very little reason to read an interface back when they were all physical; you either knew what each button did or you didn’t and you only had to memorize it once.

Like, the controls of a T-38 tank are always the same. The controls of a ‘57 Chevy are always the same.

Once GUIs came into play, people started interacting with orders of magnitude more control interfaces, so the concept of “there is no manual; the interface is self-documenting” came into existence.

Now you’re supposed to learn the interface and use it on the first encounter, which means reading what the interface is saying.