Author: Anton Gudim
Source: https://www.instagram.com/gudim_public/p/CD63Y-mpKHz/
this post was submitted on 15 Jan 2025
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Gods, I hated being on call. It was never part of our job description, but one day about a year after we were all hired, we were suddenly "on call" without any training for it.
No extra pay or benefits. Work a 12 hour day from being on call? Better show up tomorrow, same time.
What's are the duties? Never explained. You must have a phone, and snooze the alarm within 1 minute, that's all we knew. Can you drink? Can you go to the grocery store? Can you be 45 minutes away from an Internet connection? We were never told.
I got in trouble multiple times for not having reception inside the building. I asked for a company phone, and was denied.
How do you fix an issue? We had no idea how the IBM cloud infrastructure worked, so just struggle and hammer the snooze. I only ever fixed issues through my existing Linux knowledge, but all my coworkers only had Windows experience. Towards the end of that job, you could fix most calls by typing
killall minerd(the cloud was super hacked).After 3 decades in IT let me share some wisdom.
What you describe is not ok, and it's just letting the company walk all over you because it sounds like nobody had the experience to push back. There should be a senior guy somewhere in that team going "yo this is bullshit, we're not doing this" and making the company define the criteria so you can say yes or no. Otherwise you just don't comply, and everyone on the team has to be onboard with that. Gotta have boundaries in this career or they will literally own you and all your free time, and if shit hits the fan, they will scapegoat you in a heartbeat.
They need you more than you need them. Never forget that. There are lots, and lots, and lots of unfilled IT jobs out there.
If that’s in the US, that’s illegal. There are strict laws around on call availability. That company hopefully now has an on call policy, including availability, on-call standby pay, and on-call pay.
I make my company pay for a work phone and when I’m off the clock, I shut it off and put it in a drawer. I never check on work outside my agreed hours. A younger, naive me would. But an informed older me isn’t a sucker and advocates for work reform while drawing clear boundaries between work and personal.
Fuck your company for taking advantage of you. Glad you’re out, but hope the others there fought for fixing those policies or else they’ll just have major attrition.
That sounds miserable :(
In a previous position I was asked if I was willing to be on call, but it was optional. I accepted because the terms were good.
If I was on call the requirements were clear - No alcohol, and a 10 minute response time 24/7.
In return, I got a bump in my paycheck for weeks I was on call, no matter whether I was actually called or not. And any time that I did end up spending on support incidents I was eligible to take back out of normal hours at time and a half. So if I spent two hours on support in the middle of the night, I could take three hours off the next day.
It was a respectful arrangement that made me feel positive about the company and management, and I wish all companies did it that way.
I love being on call. I get 2-3 calls per week on average, totalling about 30 minutes of work.
I also get +1 day of paid vacation time and around 500€ additional pay for each week I'm on call.
And I get the company car for unlimited private use, as long as I stay within 1h driving distance to the workplace.