iiiiiiitttttttttttt

Yeah. I was talking took over a call from another tech that had a lady berating him because he couldn't help her because we didn't have access to the EMR portal she was calling about. It turned out she'd had a tbi and had problems with regulating her mood. It took probably 45 minutes but I was able to talk her down and get her in touch with the right people. If I'd gotten into it with her instead of being calm we wouldn't have gotten anywhere. Should I have had to listen to that? No, but if I hadn't she wouldn't have gotten the help she needed and it wasn't really her fault for being that way. Obviously an edge case but you never know what people are going through.