this post was submitted on 17 Mar 2025
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A Visible customer was recently the victim of what seems to be a misunderstanding of the company's automated spam detection system. According to the user, after working with customer service to reactivate an account, the response from the company alleged that the deactivation was due to the account being flagged for excessive text messaging — or spam, as that is against the company's terms and conditions.

However, there is one problem: the user states this wasn't spam, but rather they were responding "STOP" to a barrage of unsolicited political messages. This situation has highlighted a potential conflict between automated spam detection systems and legitimate user responses, especially in the context of increasing political text messaging.

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[–] Ulrich@feddit.org 135 points 1 month ago (3 children)

Hindsight is 20/20 but this could have been avoided by just not replying and blocking the number instead. Replying "STOP" just verifies that it's a good phone number and that you're reading their texts. Then they collect that information and sell it to other spammers.

[–] zewm@lemmy.world 69 points 1 month ago (2 children)

Exactly what I do. Don’t respond and I just block and report.

I do the same for phone calls from unknown numbers. I just press the volume button to mute the ringer and let it time out. If you hang up or pickup you get added to the list as active.

[–] echodot@feddit.uk 7 points 1 month ago* (last edited 1 month ago) (2 children)

Android has a feature where you can just ignore an incoming call. It doesn't hang up it just stops playing the ringtone and goes back to the home screen.

[–] zewm@lemmy.world 5 points 1 month ago (1 children)

On iPhone it’s just pressing any of the volume buttons once. It will mute the ringer and let it go to voicemail.

[–] greybeard@lemmy.one 2 points 1 month ago

Same on Android.

[–] prole@lemmy.blahaj.zone 3 points 1 month ago

Pretty sure that's what happens when you hit the volume button

[–] lemminator 2 points 1 month ago (1 children)

I've been using the 'Silence' app, which lets only known-callers ring your phone. The rest get sent straight to voicemail

[–] lapping6596@lemmy.world 2 points 1 month ago (1 children)

I use that app to block area codes near my phone number since I moved far away from where I lived when I got this number.

[–] lemminator 2 points 1 month ago
[–] SMillerNL@lemmy.world 26 points 1 month ago (4 children)

I’m pretty sure the US has a law that requires people to stop texting you after you send STOP. Additionally, service providers like Amazon will just remove subscriptions if they receive a STOP.

[–] EncryptKeeper@lemmy.world 47 points 1 month ago (1 children)

That would be really useful if the people behind these texts were subject to US laws.

[–] DogEarBookmark@reddthat.com 12 points 1 month ago

Or STOP meant "stop," not "yes daddy give me more texts"

[–] ThePantser@sh.itjust.works 39 points 1 month ago (2 children)

the US has a law

Laws? What about them? We don't follow laws here anymore.

[–] gibmiser@lemmy.world 6 points 1 month ago

To be fair, we only selectively enforced them before. And now we selectively enforce... worse shit.

[–] Ulrich@feddit.org 1 points 1 month ago

Can't remember ever hearing about spam calls being prosecuted. And judging by the volume I think its fair to assume they never are.

[–] echodot@feddit.uk 3 points 1 month ago (1 children)

Yes but they're all based in India so it doesn't matter.

[–] Ulrich@feddit.org 1 points 1 month ago (1 children)
[–] evulhotdog@lemmy.world 4 points 1 month ago* (last edited 1 month ago)

Problem with that is there may be other services that also leverage the same short code, meaning you may be blocking something you need in the future.

Edit: apparently according to Twilio:

Shared short codes are not permitted in the US and Canada or in most countries worldwide.

The only (very narrow) exception to the prohibition on shared short codes that is permitted by US/Canada carriers is a short code that sends OTP (one-time passwords) or authentication codes with strict adherence to a template, and no option for customization by the brands that are sharing the short code.