this post was submitted on 02 May 2025
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It seems like they just got locked out of their Microsoft account (which stores the bitlocker key). Idk why they can't just reset their password or if this article talks about the times where people couldn't do that due to missing email access or maybe resetting the password deletes the bitlocker keys?
Either way though, the problem is that Microsoft is forcing encryption on everyone and not properly educating them on the consequences like "Backup your decryption key if you care about the data" in a way a normal user actually listens to.