449
Google is going ‘all in’ on AI. It’s part of a troubling trend in big tech
(theconversation.com)
this post was submitted on 29 May 2025
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Technology
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It actually makes a lot of sense. AI is a good use case for case management. The problem is how much you depend on it without human intervention, but even humans fuck up, especially if they’re following the same rules and processes that the AI tool would. The AI tool just gets through cases faster, so in theory you can sus out root causes sooner.