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this post was submitted on 18 Sep 2023
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Not surprising given than it's Wyndham, and reinforces my policy to never stay in one of their hotels again.
I went to one in Florida, good location, nice area, near an attraction. Sign and lobby were new. Prices were premium given their location near the attraction. But the building with the rooms--- ho-lee fuck. It was worse than a tenement. Flickering fluorescent lights in the hallway. Paint peeling off every surface including walls and doors and ceiling, both inside the room and out. Carpet in the hallway was filthy. The people doing the room had tried to clean it, but it was still awful. More flickering lights and peeling paint in the bathroom. Loud music from both next door rooms. And half the parking lot was cargo containers. No bed bugs fortunately, so I got like 5 hours sleep (arrived at 2am ish) then checked the fuck out. At least they had no problem refunding me.
I emailed the hotel manager and Wyndham corporate basically saying what the ever loving fuck. I was polite and respectful, but was quite clear that if they value their brand they need to close this hotel until it can be seriously rehabilitated. Both the hotel manager and Wyndham sent back a generic 'sorry we didn't live up to your expectations thank you for your feedback we will consider it'. AKA- we know and we don't give a fuck.
So yeah.... Wyndham never again.
I now have a simple rule- Hilton or Marriott, Hilton highly preferred. They cost more but at least you know you're going to get a clean building and a decent nights sleep.