this post was submitted on 26 Sep 2023
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[–] deathbird@mander.xyz 2 points 11 months ago

The company (Uber, Instacart, etc) is basically:

  1. An app for drivers/shoppers.
  2. An app for consumers.
  3. The servers to facilitate communication.
  4. A subcontracted call center in India for support and customer service.
  5. A third-party payroll processor.
  6. A handful of administrative people and techs to keep it running. Plus some shareholders to take the money.

So not counting drivers and contracted services, it's practically a small business. Seems easy enough to emulate.