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He misses the point that companies like Fairphone and Framework and system76 have proven that it's possible to support devices for a very long time when the bigger manufacturers told us it wasn't possible, or even if it were possible that there was no market demand for seven years of software support. In 2016, sustainability and longevity were not words associated with new tech. They showed us the way.
Nokia sells a couple of phones with a screwdriver now. Pixel 8 is going to receive updates into the next decade. Lenovo is trying to make 80% of devices repairable, a remarkable pivot from where they were trending. The demand is there and the ability is there. They also made us think about things that we had never considered before in terms of impact, educating us along the way.
If Fairphone folded tomorrow, they left the smartphone market a better place than they entered.
I disagree with citing Framework for now since they've only existed for 3 years. They are certainly exciting and genuinely seem to be dedicated to long term support and repairability but in my opinion they need to exist longer than that before they can be cited as example of supporting a device for a very long time.
Even if they shut down today, the parts are out there. You can swap in from a donor laptop in ways that would be impossible for most others. Not to mention the fact that the critical parts are upgradable with standard parts from 3rd parties.
They supported the same hardware upgrade cycle for three full generations.
Even if they don't keep going forever, they still succeeded in a huge way.
Ironically, John Deere used to be a good example of supporting machines for a long time. I was able to get gaskets for a 33 year old tractor from them back in the early 2000's.
I didn't see the video with that much attention, but I'm pretty sure at some point he said something along these lines.