this post was submitted on 11 Jul 2023
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The main thing I like is the hardware support. I knew before purchasing that everything would work, and that helped me feel okay dropping a pretty penny on a new laptop. Besides that, I'd say they're fine. They aren't designing and manufacturing their own hardware (at least not back when I bought one); the laptops are pretty standard off-the-shelf stuff. System76 just promises that it'll all work out-of-the-box. I've never used Pop!_OS, so I can't speak to that. Arch and Debian work great, though.
The only negative I can think of is: once the battery started to go after several years, they didn't have a replacement in their store, but because it's a generic laptop, there were new ones available on Amazon. It just would've been nice to get it from System76.
All-in-all, I'm a happy customer. I'm keeping my eye on Framework, though. The MNT Reform is also interesting. I don't like how thick it is, but that's because it uses 18650s for the battery, which would solve the problem of buying a new battery just to find that all the batteries were manufactured at the same time, so there are no working replacements.
Their battery can be replaced with any battery? How to do that? Other manufacture OEM battery?
@letbelight
18650s are a standard size. Several companies make decent ones.
It's like taking AA cells, but lithium.
@delial
ah... you mean refilling the battery right?
I tried that last time... I have no luck... Poor X220 can't get 10 hours with 9 cell like old times :'(
It's not any battery. They just didn't do the original manufacturing, so you can find compatible replacements elsewhere.
I bought the System76 Kudu laptop back in 2016, but it is actually a W670RZ model laptop manufactured by Clevo Co. in China (unlike my previous laptop which was a MacBook Pro manufactured by Apple in China). System76 wasn't the only company selling the W670RZ, so they're not the only ones you can go to for replacement parts.
OH, so it's generic product... I see, thank you for the information
Ooo, good to know! It sucks they don't offer hardware replacements on-site, but it's good to know that they're easy to find. And I doubt I'm going to be using Arch anytime soon (due to personal inexperience) but I would like to test Pop!_OS. Thank you for the detailed reply :D