this post was submitted on 04 Jul 2023
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This is aptly timed for me—I spent some time this weekend trying to decide what chat service to use for a project of mine. I'm just starting to try building the community, so it feels like I should have a chat ready if/when people start showing up.
I didn't consider Discord because I wanted to stick with free software, for the reasons outlined in this post and other similar ones. In the end, I settled on Zulip, but would be happy to reconsider (so far, the chat is just me talking to myself!) if anyone wants to suggest an alternative or has experience in a similar situation.
I would use Matrix, because it's completely open and distributed (like the fediverse). I'm not sure whether I would use a public server or host my own.
Matrix is also good for private chats, offers end-to-end encryption, and is gaining on Discord in terms of features, so anyone creating an account would likely end up finding it useful for more than just my little community.
Eh, I have a serious love-hate relationship with Matrix. For groups its fine. But trying to communicate with individuals on matrix is a major PITA, because of its end-to-end encryption which causes constant issues, IME. It's great, in theory. But, in practice is just far more of a PITA than its worth.
I've been considering switching to Matrix for individual texting. What makes it a PITA in your experience? Is it hard to create conversations, do messages not get delivered, or is it something else?
If you aren't on the same server, encryption doesn't always work very well, and you semi-frequently end up with conversations where you can't read each other's messages. Id you try get signed out of your app on a given device, you'll likely lose past conversations. Etc. It's just... obnoxious.