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What can a senior desktop support tech do who is burned out? (lemmy.goblackcat.com)

submitted 1 year ago by ablackcatstail@lemmy.goblackcat.com to c/asklemmy@lemmy.ml

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I am wondering what kind of career moves I have available to me because I am over the bullshit of desktop support. I have been brushing up on my Linux skills, learning docker, and doing a whole bunch of networking-related things. At this point, I am 46 years old. Would it benefit me to go back to school to learn a skill to help me advance beyond this role? I just don't know what to do. There are many options, none of them truly low cost and all of them involving a significant amount of risk.

I get that there is no avoiding risk when making a career change so late in life. I was looking at training for Java or Oracle and it isn't cheap. Maybe given my experience I could teach A+ or Network+? I don't know. I'll welcome any ideas right now.

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[–] rolaulten@lemmy.world 3 points 1 year ago (1 children)

The best advice I can give is to get away from a front line support role. If you stay in tech you could work your to engineering, sysadmin, data stuff, or project management. If you want to get away from tech go as far as you feel you can (because once people learn your good with computers...).

[–] ablackcatstail@lemmy.goblackcat.com 2 points 1 year ago (1 children)

I've been in a support role for 25 years. I can stomach it no longer.

[–] rolaulten@lemmy.world 2 points 1 year ago (1 children)

Then. Honestly. You need to do a radical shift. No matter what part of IT you are in you will still be doing some level of support.

[–] ablackcatstail@lemmy.goblackcat.com 1 points 1 year ago

I don't think I mind the support aspect. I just want to work at higher level than I am currently at where I have more challenge and reward.