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Americans are confused, frustrated by new tipping culture, study finds (www.washingtonpost.com)

submitted 11 months ago by Powderhorn@beehaw.org to c/usnews@beehaw.org

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It's gotten rather absurd. If my interaction is with a kiosk short of being handed something, it's an insulting extra step. I'm already paying the price for my employer's pay scale ... I can't take on someone else's stinginess.

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[–] Seasoned_Greetings@lemm.ee 8 points 11 months ago* (last edited 11 months ago)

If you can't, then your business model isn't sustainable!

It's this. Without the tip (or a higher upcharge in delivery fee to earmark some for the driver) there'd be no incentive for drivers to take the job. If the company didn't take the delivery fee, there'd be no structure, like apps or a unified company distributing tax papers, etc.

Beyond that, since drivers typically choose which individual jobs to pick up, there'd be no incentive to take larger or more distanced orders.

The problem is that the business model doesn't work in the first place and is largely on life support being propped up by tipping culture.