this post was submitted on 18 Nov 2023
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T-Mobile sued after employee stole nude images from customer phone during trade-in::T-Mobile has been sued again for failing to protect consumer data after an employee at one of its Washington stores stole nude images off of a customer's phone.

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[–] Jackthelad@lemmy.world 65 points 1 year ago (3 children)

Are there people out there who are not factory resetting their phones before they trade them in?

...what?

[–] WashedOver@lemmy.ca 44 points 1 year ago (2 children)

There are people out there that don't know where the settings on their phone are

[–] grayman@lemmy.world 4 points 1 year ago

There are people out there, a LOT, that don't know how to power off a phone.

Same people using "Google" as their browser... 🙆

[–] pete_the_cat@lemmy.world 21 points 1 year ago (2 children)

I wouldn't doubt that 75% or more of people don't. Back before encryption was standard on Windows laptops my ex sold her laptop on eBay and forgot to wipe it, it had a bunch of nudes on it that she sent me over the years. Instead of just assuming the person would wipe it she messaged them and told them to wipe it because she had forgotten to and asked them to please not look at the contents of the drive 🤦‍♂️🤦‍♂️

[–] mememuseum@lemmy.world 4 points 1 year ago (1 children)

I rescued a 2010 Macbook Pro from a recycling dropoff and the previous owner did not wipe it. They had an Excel file with all their logins in it. Bank accounts and all.

[–] pete_the_cat@lemmy.world 2 points 1 year ago

I remember my first therapist telling me that he stored all of his logins in a text document on his computer. I told him that was a horrible idea and he was like "why? 🤔"

[–] ZiemekZ@lemmy.world 3 points 1 year ago

Samsung's official service center refused to not wipe the phone after a screen replacement, because "procedures". Paying extra wasn't even an option! So I said "fuck them" and took my Note 9 to an independent repairman who did it at half the official price because he could separate broken glass from a working screen and replace just the former. I simply turned the phone off and trusted Samsung Secure Startup encryption before handing it over to the guy. That was the moment I thanked myself for turning on full-disk encryption.