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Thomas 🔭✨ (@thomasfuchs@hachyderm.io) 23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome (hachyderm.io)

submitted 11 months ago by PoseidonsWake@lemmy.world to c/technology@lemmy.world

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23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.

Do what it says in the email and email arbitrationoptout@23andme.com that you do not agree with the new terms of service and opt out of arbitration.

If you have an account with them, do this right now.

Here’s an email template for what to write: https://www.patreon.com/posts/94164861

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[–] EatYouWell@lemmy.world 3 points 11 months ago (1 children)

I guarantee the original contract said the rates are subject to change without notice. Plus, raising the prices will definitely increase CS call volume more than sending out notices.

[–] SnuggleSnail@ani.social 1 points 11 months ago

Sounds illegal. Maybe in countries with weak consumer rights.