546
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 17 Jul 2023
546 points (100.0% liked)
Technology
55692 readers
2496 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
And AI is not always the best solution. One of my tasks at my job is to respond to website reviews. There is a button I can push that will generate an AI review. I've tested it. It works... but it's not personal. My responses directly address things they say, especially if they have issues. Their responses are things like, "thanks for your five-star review! We really appreciate it, blah blah blah." Like a full paragraph of boilerplate bullshit that never feels like the review is addressed.
You would think responding to reviews properly would be a very basic function an AI could do as well as a human, but at present, no way.
This assumes that your company doesn’t decide the AI responses are good enough in exchange for the cost savings of removing a person from the role, and that they don’t improve in a subsequent update.
True, although my company emphasizes human contact with customers. We really go out of our way with tech support and such. That said, I hate responding to reviews. I kind of wish it was good enough to just press the 'respond to review with AI' button.