this post was submitted on 13 Dec 2023
248 points (94.6% liked)
Technology
58115 readers
3907 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Article is paywalled. Is this an OTA update or a true recall where you have to take the vehicle in?
There really needs to be a differentiation. I’ve had a Tesla for years and seen about a dozen articles about recalls, but have never had a hardware issue. All of the software issues are updated automatically when I’m on a Wi-Fi network and are usually done way before I hear about the “recall”.
If I need to take my car in for a hardware issue, I want to know as soon as possible.
Wtf? They honestly shouldn’t be able to call a software update a “recall.” They’re literally two different things. Is this just a Tesla thing, or is this some sort of new trend?
Indeed, there was a time when they would just fix things without calling them "recalls".
Then, the government claimed that it was illegal for the company to update things like this — even over-the-air — without also calling them "recalls" and going through this exercise.
https://www.newsweek.com/tesla-faces-114m-fines-if-it-doesnt-tell-us-why-it-failed-issue-safety-recall-1638620
Because tesla has to comply with the regulations just like every other manufacturer, and that includes notification of recall issues and remedies. The use of the term 'recall' is of course outdated, but that is irrelevant. How the manufacturer remedies the defect has always been up to the manufacturer, as long as they comply with the regulatory process, most of which is simply documentation, like issuing recall notices.
VW should call them bug fixes
As another user said, it sounds like this is a NHTSA term:
https://static.nhtsa.gov/odi/rcl/2023/RCLRPT-23V838-8276.PDF
Thanks. That sure seems like a lazy and wrongheaded move to call an update a recall, but I don’t know why I expected more competent logic from the US govt.
actionable defects are 'recalls'. How they are remedied is irrelevant.
That’s not really an accurate definition. A recall is a public call to RETURN a product that is defective. There is nothing being returned with a software update.
It is the terminology required by the NHTSA regulations. Those regulations were obviously written before software updates were relevant to automobile components. The public documentation of defects are ‘recall notices’ by regulation.
Yeah, I get that part, but it doesnt change the fact that using the word for a mandated update is lazy and wrongheaded on the part of the NHTSA. Rather than use a different and more correct word, they are just shoehorning it in and leading people to the wrong conclusion.
The press likes to call it a recall. Most of the time it's just an OTA update.
Yeah I was gonna say, isn't this literally just something that can be fixed with an OTA update?
I guess that's kind of the nice thing about modern technology, stuff like this doesn't require a full recall with manual work being done, it's literally just an update.
Not that I'd stick up for Musk, I think it's horrible what he's doing to destroy Twitter (although I do like the recent media tab grid view update, I wish it were optional so it could still have the list view available too), but I feel like this is kinda being unfair lol
edit: Apparently this is just the normal outdated technology that is used so it's not the media's fault, I guess that makes sense.
OTA update: https://www.local10.com/business/2023/12/13/tesla-recalls-over-2-million-vehicles-to-fix-defective-system-that-monitors-drivers-using-autopilot/
tesla has had numerous hardware recalls as well. The whole industry does, it's absolutely normal. It is in fact the point of the recall system. Identify and repair defects before they cause massive harm.
https://archive.is/otHUm
Here you go
I wouldn't differentiate between OTA and bring-to-the-shop recalls, I'd draw the line between defect repair and threat to life and safety. If the OTA update keeps the car from killing the passengers or pedestrians, It's probably not a good idea to minimize the flaw through semantics.
It’s mostly about whether the problem gets fixed before I know it’s there. If I have to go in to a service center to fix the problem, it is a far greater inconvenience and a longer time it is a risk before I get a day off work to take care of it… which increases the chance I have an issue.
Software patches are still fixes, but they aren’t recalling any parts or vehicles, they are fixing them instantly and remotely.