this post was submitted on 03 Jan 2024
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Mildly Infuriating
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Reason I don't use these services is the tip is expected in advance. Bring me my food hot and in a timely fashion and I'll give you a good tip. I'm not paying you ahead of time to take too long bringing me cold food. I'd rather pick it up myself.
Ubereats lets you set the tip after the delivery. afaik the others don't.
Should be illegal to prompt a tip before services are rendered, including at those POS machines that ask you up front to tip even a small amount.
So little of that is actually under the control of the courier. I did that for a little bit, and generally the drive from the restaurant to the customer was the shortest part. You get an order for a restaurant that hopefully you're close to, but maybe you aren't. You get there and maybe the food is ready, maybe it isn't. Maybe it's been sitting on a shelf for half an hour. Maybe traffic is heavy, maybe the GPS gives you shitty fucking directions. Maybe you ordered from the wrong restaurant and instead of being 5 minutes it's 20. Sure, there are shitty couriers, but 9 times out of 10 your food is cold or late because of circumstances outside of their control.
While I know many don't. I always take that into account. I keep tabs, and usually only raise a stink if it is obvious my order was taken for a ride.
DoorDash is using the IRS definition of a "tip" and not the customary definition. A "tip" is a direct payment from the customer to the individual performing the service. It is not revenue to the business. The business may not withhold it or any part of it. The business pays no taxes on it.
That's it.
None of this "to insure prompt service" BS, or a recognition of superior service crap. It is simply a direct payment to the server which bypasses the business entirely.
You further need to realize that Dashers (and Uber Eats, GrubHub, and most courier service drivers) are not employees. They are not paid minimum wage. A waitress whose tips are less than minimum wage can demand additional payment from her employer to bring her up to minimum wage. A Dasher is a contractor. There is no minimum wage for contractors.
Dashers are not paid mileage. A Dasher typically earns about $2 per order from DoorDash, which usually doesn't even cover the vehicle costs to make the delivery. The driver has to spend a little more than DoorDash pays just for the opportunity to try to receive some direct compensation from you. The only compensation a Dasher typically gets to keep is most (not all) of your tip, and possibly some peak pay. The base pay doesn't fully cover expenses, let alone wages, so if a customer doesn't tip, they are paying to work.
Your food is cold and slow because the app paired your non-tipped order with a well-tipped order, and forced the Dasher to accept both or neither. Your delivery is subsidized by some teenage kid down the road buying Funyuns and Mountain Dew from the 7-11 near the restaurant you ordered from.
Your food is cold and slow because you drain gas out of their tank, put miles on their vehicle, and take time out of your Dasher's day without actually paying them for it.
Your food is cold because it was left in front of your Dasher's air conditioner vent. Dashers are provided with hot bags upon signing up for the service, and from various restaurants upon request. They know how to keep your food warm if they want to. The way you make people want to do things in a capitalist society is by "paying" them, and you aren't doing that. Consequently, you get an air-conditioned burrito.
Your food is slow because they stopped for gas or a restroom break. They aren't going to be earning anything on their break anyway, and the route to you takes them right next to the "good" gas station; might as well take a lot stop while they have the chance.
Your Boba straw and utensils are missing because they took them; your drinks were left just outside your screen door because they wanted you to spill them. Your napkins are in their glove box because they always need napkins.
Your food is cold and slow because your Dasher thinks you are a terrible customer, and that the best thing they can do for themselves and other Dashers is to convince you to never use the service again. They have to be passive aggressive about it, because everything they say in the app is monitored, and they aren't going to let you get them fired.
Your food is cold and slow because they would rather you picked it up yourself than pay for the privilege of delivering to your non-tipping ass.