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this post was submitted on 10 Jan 2024
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HP has used its "Dynamic Security" firmware updates to "create a monopoly" of replacement printer ink cartridges, a lawsuit filed against the company on January 5 claims.Additionally, the lawsuit highlights the fact that the use of non-HP ink cartridges doesn't break HP's printer warranty.
Last month, HP CFO Marie Myers praised the company's movement from transactional models to forcing customers into continuous buys through offerings like Instant Ink, HP's monthly ink subscription program.
The new lawsuit claims that HP's firmware updates forced customers to buy HP-brand ink that costs more than competitors.
When reached for comment, Peggy Wedgworth, a senior partner at the Milberg law firm and one of the lawyers representing the plaintiffs in this case, told Ars Technica:
The lawsuit accuses HP of raising prices on its ink "in the same time period" that it issued its late 2022 and early 2023 firmware updates, which "create[d] a monopoly in the aftermarket for replacement cartridges, permitting [HP] to raise prices without fear of being undercut by competitors.
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