this post was submitted on 14 Jan 2024
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[–] PlantObserver@lemmy.world 74 points 10 months ago (4 children)

Hey Proton how about you quit privacy-washing and actually prioritize and release feature parity products for Linux so your customers aren't being herded onto windows' data harvesting platform just so they can use your supposedly privacy forward products

[–] Saik0Shinigami@lemmy.saik0.com 31 points 10 months ago (3 children)

I don't use proton so forgive me if this is a stupid question...

But do you need an app? Can't you just use whatever browser you want for their services?

[–] mr_robot2938@lemmy.world 29 points 10 months ago* (last edited 10 months ago) (1 children)

Of course you can access everything through the web on Linux. I really like Proton's web mail interface. Unfortunately, Proton does not have a Linux analog to their windows client that provides automatic file syncing. I think that what the commenter is complaining about.

There is a dedicated Linux client for Proton VPN and in my experience it integrates quite well on Debian-based distributions.

[–] PlantObserver@lemmy.world 2 points 10 months ago

Ya no drive client is the worst, followed by the fact the VPN app lacks a ton of features compared to their windows one. I don't care about a desktop mail app personally since I use Thunderbird.

[–] thisbenzingring@lemmy.sdf.org 12 points 10 months ago (2 children)

Also, there's Thunderbird if you NEED a fat client for your email. Except Proton's strength is where the service is located and the security of access. Having a full copy locally on your system kind of defeats that.

[–] lemmyvore@feddit.nl 1 points 10 months ago (1 children)

You need a special app that they call a "bridge" because Proton doesn't support normal IMAP and SMTP, so you have to use the bridge to be able to use normal email clients.

But they are now porting their webmail as a cross-platform desktop Electron app, after which they'll just likely discontinue the bridge "for safety". And so this issue will become moot.

[–] Saik0Shinigami@lemmy.saik0.com 1 points 10 months ago

I'm grateful you put "for safety" in quotes there. That's definitely bullshit talk. I'm further grateful that I just self-host my email. I can skip the bullshit of companies making random decisions that are ultimately against my wishes.

[–] BearOfaTime@lemm.ee 14 points 10 months ago (3 children)

I finally said screw it and am leaving Proton for a proper paid service. I never upgraded Proton to a paid tier because it never matured enough for me to use for real. I never once migrated contacts over to it (just a couple people who understood I was testing it).

Yea, so there's a connection to my credit card. At least it's with a professional org that has proper modern mail management (something post-2000), and gives you tools to manage your email.

I really wanted Proton to work out so I could recommend it to friends and family. But it's a terrible user experience. I missed 50 emails because it keeps moving them to spam even after I set the sender as not spam. Oh, and spam management requires (according to support) logging into the web, not thru the mobile client. 🤦‍♂️

Can you imagine telling a customer this with a straight face and not seeing a problem with it? I'm using your app and can't manage spam?

[–] deczzz@lemmy.dbzer0.com 7 points 10 months ago

That sucks! I have never experienced any of these issues

[–] techwithjake@lemm.ee 4 points 10 months ago (1 children)

What service are you moving to? I'm curious of other alternatives.

[–] lemmyvore@feddit.nl 2 points 10 months ago

Here's a good starting point. All of them are hosted in Europe and enjoy strong privacy protection as an extra bonus.

https://european-alternatives.eu/category/email-providers

[–] lemmyvore@feddit.nl 1 points 10 months ago

I mean, this is the mail service whose own docs candidly state that their mobile app "sometimes doesn't work". 'Nuff said.

[–] lemmyvore@feddit.nl 1 points 10 months ago

Don't worry, they're preparing to discontinue all their desktop-native apps in favor of webmail (and webmail running in Electron).

After which I expect they'll start squeezing their paying customers, since they won't be able to leave anymore. Or sell the company, get out with "clean hands" and a wad of cash, and let someone else do the squeezing.