this post was submitted on 15 Jan 2024
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The article says the expected cost savings haven't been realized because people steal stuff and generally suck at scanning & bagging their own groceries.
Ah, the retail theft claim...
Hahaha, that's awesome. I don't believe it, but it is humorous.
Shoplifting was already an issue. Self checkout has scales to check what you're bagging, and cameras. I simply don't believe it's caused a significant increase in theft, no matter how hard they try to claim it.
Further, any issues that stores have with theft/shoplifting is because they refuse to do anything about it. Thirty years ago we stopped shoplifters and took them to security where cameras recorded everything, and called the police to come pick em up. Hell, we usually had a cop on hand for this stuff, and much of security was staffed by cops/retired cops.
Fine, you'd rather let this be an insurance claim, then any issues you have with theft is no longer a concern to anyone, because clearly it's not a concern to you (that is, the company).
People know they won't be stopped/arrested. So there's almost no risk to just walking out.
Why would grocery stores lie that shoplifting happens more at self-checkout?