this post was submitted on 24 Jan 2024
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My power got shut off one day before December last year. I thought the bills were all being paid cause I received no notice of delinquency. Turns out, my electric company purged my account.
When I tried to make a new account, going through multiple attempts where the only thing that worked right was their shitty captcha (select all motorcycles bullshit), I finally had to call them. Turns out, soon as I switched to a chromium browser, it allowed me to complete the registration.
I told the rep on the phone, a nice lady who was as shocked as I was that Firefox wasn't allowing registration to complete, to convey to their IT team that a) removing the accounts of paying customers is a really awful policy (who logs into their power companies site after setting up auto pay?) and b) that catering to a single line of browser was not bad practice. She said she'd pass it on.
I don't think she passed it on.