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What about the cost of labor and lost sales?
I am not defending Tesla's actions, but I don't think any sales were actually lost. After the press coverage, people started showing up en masse to buy from them.
The original article I read about this quoted the owner regarding sales that were turned down in order to fulfill Tesla's order.
I'm glad to hear the community has rallied around the business, but that doesn't excuse Tesla from bilking them.
Exactly. Excuses like these are just a stone throw away from "You should pay Tesla to give your business work. Just think of the expose you get!" rhetoric. Tesla is essentially riding into the sunset on the back of the wonderful community that came in to show support for a local business. It's a happy end only in spite of Teslas awful role in it.
What, you don't get paid in exposure?
If anyone knows the conversion rate for exposures to USD, can you let me know? I'm having trouble getting anyone to accept it as currency...
*cancelled. the owner canceled prior orders to make time.
So, exactly the same effect.
Not exactly.
Let me ask you this. Which would make you more upset: A business saying "We're sorry but we can't take any more orders at this time," when you called in presumably weeks (or at least days,) ahead of time, or after having put in an order weeks or at least days ahead of time, getting a phone call the day before valentines day- the same day you were getting something special for the loved one; and that business saying "We're sorry but we have to cancel your order.">
I'll give you a hint. one lets you place an order elsewhere, the other means your getting your pie or cookie or whatever from the grocery store's pre-baked section.
Chances are the customers that are upset were likely to be repeat customers where it's very dubious that Tesla will place another order there again. she may have in fact lost returning customers with that; or, at the very least provide something to make up for it, a discount for next time, or something.
Edit to clarify: a good way of dealing with being booked up is to offer them first dibs on reservations for another day. sure, they can't take care of them on valentines, but Easter is right around the corner. it gets them to feel special; and a lot of times, even if they decline a different order, they'll remember the effort and come back. the other response... not so much.
Ah, so it's even worse for the business than I had previously thought.
She's fortunate that people hate Tesla. it made it go viral.
beyond that, yeah. lets just say lessons were probably learned. (lessons that every SBO learns at some point, more or less.)
Lesson: fuck you, pay me now or no work.
I mean, maybe phrase that a bit...uh... more tactfully.
but, absolutely.
They literally turned down other businesses to fill Tesla’s order. What do you call that? Tesla needed to pay their full bill.
That's not how this works, but thank you for the silver lining here. People try to be good, even if Elon and Tesla are bad.