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Why is Hetzner so stingy with server quotas? (lemmy.world)

submitted 1 year ago by 7fb2adfb45bafcc01c80@lemmy.world to c/selfhosted@lemmy.world

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I started migrating my servers from Linode to Hetzner Cloud this month, but noticed that my quota only gave me ten instances.

I need many more, probably on the order of 25 right now and probably more later. I'd also like the ability to create test servers, etc.

I asked for an increase with all of that in mind, and Hetzner replied:

"As we try to protect our resources we are raising limits step by step and on the actuall [sic] requirement. Please tell us your currently needed limit."

I don't understand. Does Hetzner not have enough servers to accommodate me? Wouldn't knowing the size of the server be relevant if it's an actual resource question?

I manage a very large OpenStack cluster for my day job and we just give people what they pay for. I'm having a hard time wrapping my head around this unless Hetzner might not be able to give me what I ultimately want to pay for, and if that's the case, I wonder if they're the right solution for me after all.

It also makes me worry about cloud elasticity.

Does anyone have any insights that can help me understand why keeping a low limit matters?

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[–] johnnyfive@lemmy.world 2 points 1 year ago

it wasn't a criticism of your project, it's just a layer of security for these companies. you asked for a raise and they apparently responded promptly.