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This describes my relationship with Dell perfectly. I never buy anything from Dell, and I always tell other people to avoid them. The best thing I can say about most of their products is "at least it's not HP", and the few decent things they sell tend to be massively overpriced.
Despite that, I have a ton of Dell products that I've either saved from the trash or have been given second hand over the years, and my experiences with many of them have been just fine, maybe even bordering on pleasant in some cases. The monitor I'm looking at right now is a Dell, and it's pretty good.
On the other hand, I've spent afternoons ripping my hair out trying to adapt power supplies for their stupid proprietary motherboards, or figuring out how to compile a fan controller driver for Linux, because their laptop fans won't fucking spin until a proprietary driver is loaded in the OS.
Guess which Dell products I tell people about when they ask me what computer to buy? It's sure not the ones that are decent, but otherwise unremarkable.