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Water tank conversations really fuck with remote workers because they are always missing something, but if you can manage to redirect all work talk to happen in whatever communication tool the company uses, everyone tends to work better in the end, as nobody misses anything. But the only way I've seen companies successfully do this is by adopting remote-first approaches - when people only go to the office like once a month if even that.
Do they know that it's much harder to unionize if you're remote?
The thing is, water cooler chats are impromptu, they are not planned. You meet your colleague, you talk about the weather, what's new in his life, and one thing leads to another, to maybe to talk about work and how to strategise to get something done.
These impromptu conversations happen on a whim, they happen organically. They cannot be forced.
Sometimes Alice needs coffee while Bob is using the microwave, and sometimes Bob and Alice do more than say hi, and sometimes that leads to a productive work conversation.
Carol and Dave do not need spontaneous small talk to be productive.
This makes Grace very angry. Carol and Dave are ordered to be more like Alice and Bob.
Carol and Dave do not understand this, and vent to their friend Frank. Frank says that he sees this happen a lot, and suggests that they come to work for his boss, Oscar, instead. Carol and Dave give their two weeks notice to Grace.
This makes Grace very angry. Alice and Bob agree that it is an outrage, then go back to discussing the previous night's sporting event.
Wendy is given Carol and Dave's workload and doesn't have time to join Alice and Bob at the water cooler. Wendy keeps falling further and further behind.
This makes Grace very angry. "No one wants to work anymore!"
Wendy has about had it with Grace's bullshit.
The point is not to force those talks to happen, the point is to make them not happen in a limited way. In an office what usually happens is people talking to other specific people about problems they are facing, by going to their desk or catching them on the coffee room. This should absolutely never happen. Any work talk should always be accessible to everyone involved. I don't mean the whole company, but if there's 5 people in a project, there should never be any private conversation between just two of them - even if others don't join the talk they should always know the conversation is happening.
Yes, I agree, it has to be fair for everyone. What I'm talking about is instinctive, primal behaviour that we can't control because we're social animals and when we meet we naturally have a discussion with the person we're talking to and we might end up talking about the project without taking into account our colleagues far away from the office.
We're still adapting to this new hybrid reality.