this post was submitted on 21 Apr 2024
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I know that it is to cover the excess of damage costs.
I'm asking if they would only pay "reasonable" repair costs if the rental company charges me 1 or 2 thousand for just a large scratch, for instance, which is what Enterprise tell me that they do. (It's usually ยฃ1000 but was ยฃ2000 when I had a larger vehicle).
I dunno if you're misunderstanding what "excess" is
The car hire company insures you to drive the car, same as you would do with your own car, meaning that's what you pay towards the cost of repair while the insurance company pays the rest.
The excess is what you pay towards the repair cost before the insurance company covers the rest
It doesn't matter whether the damage is a tiny scratch charged at 1000, or the car is totally written off, you only pay the amount you agreed beforehand
You're still insured through the car hire company, the extra insurance is to cover the excess, no matter what the repair company charges, that's not your problem
The distinction that I'm concerned about is that this isn't a charge from the repair company, it's a fee decided by the rental company. Unrelated to the cost of the repair.
It wasn't an invented example, the figures I gave are what they tell me they will bill me for any repair that's needed.
So thank you for clarifying, but I don't think that I'm musunderstanding what an excess is. I'm just wondering if the excess protection would still cover these arbitrary charges from the _rental company.
In Europe, yes it does. In the US, I wouldn't trust anycunt ๐