this post was submitted on 05 May 2024
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Google has supplemented their AI customer service backend with a just as stupid AI front-end. They're pushing you to make refund claims with "Google AI". It's a chat bot, and you're pushed to use it to see the status of your refunds. Clicking a button and viewing a table of refund requests is apparently too Web 2.0, so instead you can ask a chatbot to pull up that status of your refunds one...by...one. It's the second least useful use of a chatbot I've ever seen personally, right behind the chatbot they put into my office's seating software.