this post was submitted on 16 May 2024
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Asus just apologized for its outrageous repair costs and RMA process (www.pcgamesn.com)
submitted 6 months ago by alessandro@lemmy.ca to c/pcgaming@lemmy.ca
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[–] seang96@spgrn.com 32 points 6 months ago (3 children)

Intel NUCs go to Asus for repair now. I had to send one in after it died.

  • The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn't do it
  • the initial RMA emails were instructions with different instructions in the email, PDF, and a webpage. It was the most difficult one I had to follow yet.
  • they didn't send me a delivery slip until Monday evening, RMA started on Thursday evening. Support person didn't explain that it would take multiple business days. Funny enough my device was already there before I got the prepaid one.
  • they couldn't find it for 4 weeks, I had to call in like 4 or 5 times for them to finally find it

Everything makes sense now.

[–] whereisk@lemmy.world 1 points 6 months ago

Fuck I just sent a dead NUC back for warranty which when I realised they've been taken over by ASUS. It's for a client too.. let's see what transpires..

[–] akakunai@lemmy.ca 1 points 6 months ago (1 children)

Guessing Intel contracted out their warranty to Asus, who were willing to do it for the least $$ (since Asus probably knows their administration of the program wouldn't cost much with all their denials)?

[–] seang96@spgrn.com 6 points 6 months ago (1 children)

Intel sold the entire NUC brand to them and I think a stipulation of the deal was they inherit the manufacturer warranty of the brand for Intel's models too.

[–] akakunai@lemmy.ca 3 points 6 months ago

Ah, okay. I appreciate the fact check.

[–] psvrh@lemmy.ca 1 points 6 months ago

The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn’t do it

Ah, I had that happen with my monitor from them, too. It took a lot of doing just to get the case created.