this post was submitted on 17 May 2024
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Dude, ages ago when I did tech support. A simple question like: "are the lights on your modem on?" was met with a yes. Then after an hour of troubleshooting you find out, in fact, no they weren't on the entire time and the modem was unplugged. Like, you lied, you never even checked. The real questions then become: why was the modem unplugged? Who unplugged it? What reason does one have for unplugging their modem?
@USSEthernet @Murdoc why we used to ask them if one was blinking fast or slow, it made them actually look at the modem
Yup. Many people have a tendency to tell someone what they think they want to hear. "Is the light on?" hmmm I think they want me to say yes so... "yes".
So you always have to make an effort to ask questions in a way that gives no indication of what the "correct" answer should be. Don't ask "is the value in that field set to xyz"? Instead ask "what is the value you see in that field?"
I know someone who, when it's having a panic attack and is asked a question, it asks the person asking what the correct answer is. Even if they have no way of knowing.