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Plex remote access - low quality even with gigabit fiber (lemmy.world)

submitted 5 months ago* (last edited 4 months ago) by triptrapper@lemmy.world to c/selfhosted@lemmy.world

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Hey all, I'm very new to self-hosting and have no background in anything computer-related. I'll explain in as much detail as I can. I'm running Plex on a Synology DS220+. I'm using the Plex app, i.e. not using Docker (see note below).

The issue: I can watch Plex on my local network in 4K, but outside my local network it barely makes it to 720p. I thought it was an issue with my upload speed, but I got gigabit last week and it hasn't fixed the issue. I have remote access enabled in Plex through a manually-specified port. The issue persists with my own account and any friends who have access to my library.

I appreciate any advice, links or questions you can offer!

NOTE: I understand the benefits of Docker and I promise to transition in the future. I spent many hours learning and troubleshooting, and it was even functional at times, but eventually I needed something that just worked.

EDIT: You all have been so helpful and supportive. Thanks for meeting me where I'm at and sharing some potential issues.

EDIT2: I found the culprit by accident. I had UPnP enabled on my router. I turned it off and my local speeds increased significantly, and my Plex library is available remotely. I don't know how or why UPnP is related, but that's what the solution was for me. Thanks again for all your input and support.

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[–] triptrapper@lemmy.world 2 points 5 months ago (1 children)

Unfortunately I'm using Nest WiFi and it doesn't have QoS settings. You're making me consider buying a new mesh router system because Nest also doesn't have manual band selection, which I need for some IoT devices.

[–] K3can@lemmy.radio 1 points 5 months ago

I have the older "Google WiFi" mesh and I was able to install OpenWRT on them. You might want to see if that's an option for yours before spending money on a new system.