this post was submitted on 22 Jun 2024
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I work at a big EU company, MS top partner / strategic account etc. We wanted to implement MS Dynamics CRM in one of our newer business lines, we barely got a reply to our official emails.
After some informal discussions, we were told that salespeople are now only incentivized to sell Copilot, so they don’t really bother with the rest.
If MS is overinvesting to ride the AI hype as a middle man, while letting their core business capabilities (Windows and Office) decline, they will be in trouble in the long term.
To be fair, you can be their Platinum Ultra Tier Level Partner or whatever, and they'll still not reply to you for a week. And when you get the reply it looks like it was written by ChatGPT anyway, and says nothing.
It was written by copilot, thank you very much