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With the new [EU] rules, consumers [are] protected when digital content and digital services are faulty, and will have the right to remedies:

• asking the trader to fix the problem

• if the problem persists, get a price reduction or terminate the contract and get a refund

Until now, such protection only existed for tangible goods at EU level. In many cases, the consumer does not pay money to access digital content or services, but provides personal data to the trader. The new directive on digital content and digital services gives consumers the right to a remedy when digital content or a digital service is faulty, regardless of whether they paid for it or only provided personal data.

https://commission.europa.eu/business-economy-euro/doing-business-eu/contract-rules/digital-contracts/digital-contract-rules_en