this post was submitted on 24 Jun 2024
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You're doubting my credentials, this is hilarious. Here's a news flash, most of the employees using software at scale, like say Salesforce, are call center hourly employees. If you actually sold SaaS for as long as you said you have you'd know this, because it's part of a savings analysis you do in pitch decks. So ya, I'm starting to doubt your credentials.
Yes yes, not every single person will hang out in their job, but look at the market. It is flooded with talent with no place to go due to everyone having layoffs. You do not have a lot of power as a prospect right now, so people stay put for the most part. Anyone who is in management would realize these things as people start leaving less and you're flooded with applications when you open a position.
Yes, people who refuse the free overtime will go, so you have more people you need to rehire, which is very expensive. Have you ever managed a P&L before?
Amazon does this because they have an infinite supply of applications wating due to them being in the Big 3. Not every company has that pull.
I guess now I know that you just have a super narrow view. Cause no, call centers are not the majority. Not even close. The average tech worker interacts with far more SaaS software products in a day than a call center worker. That however explains your views. Call center software is an outlier. The workers are usually hourly, not salary. And so thier time does matter to the purchaser of the software, and usually it matters a lot. That just isn't the way it is for the rest of the SaaS market.
Oh Jesus.... It's not about how many you interact with it's the scale. A companies tech team is a fraction of the size of the call center.
Call center software is an outlier. Just that massive multiple billion dollar software industry. I mean who even uses Salesforce right?
But you were assuming people weren't hourly. So you were assuming you could have people work forced overtime, skilled workers, with nothing going wrong? Oh boy, bold management tactic.