this post was submitted on 12 Mar 2025
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A survey of more than 2,000 smartphone users by second-hand smartphone marketplace SellCell found that 73% of iPhone users and a whopping 87% of Samsung Galaxy users felt that AI adds little to no value to their smartphone experience.

SellCell only surveyed users with an AI-enabled phone – thats an iPhone 15 Pro or newer or a Galaxy S22 or newer. The survey doesn’t give an exact sample size, but more than 1,000 iPhone users and more than 1,000 Galaxy users were involved.

Further findings show that most users of either platform would not pay for an AI subscription: 86.5% of iPhone users and 94.5% of Galaxy users would refuse to pay for continued access to AI features.

From the data listed so far, it seems that people just aren’t using AI. In the case of both iPhone and Galaxy users about two-fifths of those surveyed have tried AI features – 41.6% for iPhone and 46.9% for Galaxy.

So, that’s a majority of users not even bothering with AI in the first place and a general disinterest in AI features from the user base overall, despite both Apple and Samsung making such a big deal out of AI.

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[–] spankmonkey@lemmy.world 46 points 20 hours ago* (last edited 20 hours ago) (3 children)

"Stop trying to make ~~fetch~~ AI happen. It's not going to happen."

AI is worse that adding no value, it is an actual detriment.

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[–] raynethackery@lemmy.world 5 points 13 hours ago

It's all just to get more data from you so it can monetized.

[–] shortwavesurfer@lemmy.zip 12 points 16 hours ago

I'm shocked, I tell you. Absolutely shocked. And if you believe that, I got some oceanfront property in Arizona. I'll sell you too.

[–] Arkouda@lemmy.ca 21 points 18 hours ago

AI was never meant for the average person but the average person had to be convinced it was for funding.

[–] Bishma@discuss.tchncs.de 25 points 20 hours ago

"useless" is a more positive impression than I have.

[–] Alphane_Moon@lemmy.world 26 points 21 hours ago (1 children)

A damning result for AI pump and dump scammers.

[–] Kyle_The_G@lemmy.world 12 points 20 hours ago (1 children)

every NVDA earnings call lol. Old man Jenson had a (chip) farm, AI AI OH! guy literally said AI almost 100 times in a call.

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[–] mesamunefire@lemmy.world 16 points 19 hours ago* (last edited 19 hours ago) (2 children)

Sometimes I wonder what is going to happen to all this tech in 4 or so years when its less profitable to keep the AI centers on.

Right now they are "free" because of all the investment that is going on. But they have a huge maintenance/energy cost.

[–] Ledericas@lemm.ee 2 points 11 hours ago

dint MS said their AI isnt as profitable, google is sure hellbent on going with AI.

[–] cabbage@piefed.social 5 points 17 hours ago* (last edited 17 hours ago)

They just need to capitalize the surveillance capabilities. Find a way to convince users they need access to everything on their phones in order to sell them first class convenience. Once you've done that there's plenty of money to be made.

[–] haych@lemmy.one 12 points 19 hours ago (1 children)

On Samsung they got rid of a perfectly good screenshot tool and replaced it with one that has AI, it's slower, clunky, and not as good, I just want them to revert it. If I wanted AI I'd download an app.

[–] OfficerBribe@lemm.ee 3 points 17 hours ago (1 children)

You are thinking about Smart Select? I just take fullscreen screenshot and then crop it if I need part of it. Did it even when I had previous Smart Select version. Overall I think new version with all previous 4 select options bundled in 1 is better.

[–] haych@lemmy.one 6 points 16 hours ago (1 children)

Yes, Smart Select. I do that now, but taking a full screenshot and cropping it is slower for me than the old Smart Select. I hate this new version, it's slower and doesn't work the same, we should get the option to pick, but they forced the upgrade and I have no choice.

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[–] homesweethomeMrL@lemmy.world 8 points 18 hours ago

Anyone who has been paying attention has been waiting for this enormous bag of shit to explode already.

[–] jewbacca117@lemmy.world 14 points 20 hours ago

The first thing I do with a new phone is turn off any kind of assistance.

[–] criticon@lemmy.ca 4 points 16 hours ago

I love the AI features for photos of my galaxy, but other than that I don't use it

[–] Jimius@lemmy.ml 2 points 14 hours ago

Just look at Smart Speakers. Basically the early AI at home. People just used them to set timers and ask about the weather. Even though it was capable of much more. Google and others were unable to monetize them for this reason and have mostly given up. (Protip: if you have a google speaker and kids, ask about the animal of the day. It's an addition during COVID times for kids learning at home.)

But people also aren't used to AI yet. Most will still google for something, some already skip that step and have ChatGPT search and summarize. I would not be surprised if the internet of the future is just plain text files for the AI agents to scrape.

[–] werefreeatlast@lemmy.world 5 points 17 hours ago (1 children)

Surprise surprise!

At work we deal with valuable information and we gotta be careful what to ask. Probably we'll have a total ban on these things at work.

At home we don't give a fuck what your AI does. I just wanna relax and do nothing for as long as I can. So off load your AI onto a local system that doesn't talk to your server and then we'll talk.

[–] dustyData@lemmy.world 4 points 13 hours ago

In my office there's one prototype model under testing that nobody uses and does nothing useful. Anything else is actually banned, we handled way too sensitive information. It causes office and outlook to glitch often when it tries to open copilot and get immediately slapped silly to shut up. The blinking blank windows are annoying though. IT had to make an special communication to all staff explaining that it was normal behavior.

[–] Asmodeus_Krang@infosec.pub 5 points 18 hours ago

Honestly I can't say I've ever had a reason to use it on my phone.

[–] ricecooker@sh.itjust.works 3 points 16 hours ago

It's possible that people don't realize what is AI and what is an AI marketing speak out there nowadays.

For a fully automated Her-like experience, or Ironman style Jarvis? That would be rad. But we have not really close to that at all. It sort of exists with LLM chat, but the implementation on phones is not even close to being there.

[–] thickertoofan@lemm.ee 7 points 20 hours ago
[–] PeteWheeler@lemmy.world 6 points 20 hours ago (1 children)

AI is useless for most people because it does not solve any problems for day to day people. The most common use is to make their emails sound less angry and frustrated.

AI is useful for tech people, makes reading documentation or learning anything new a million times better. And when the AI does get something wrong, you'll know eventually because what you learned from the AI won't work in real life, which is part of the normal learning process anyways.

It is great as a custom tutor, but other than that it really doesn't make anything of substance by itself.

[–] nickwitha_k@lemmy.sdf.org 1 points 11 hours ago (1 children)

The fact that I can't trust the AI message to be remotely factual makes that sort of use case pointless to me. If I grep and sift through docs, I'll have better comprehension of what I'm trying to figure out. With AI slop, I just end up having to hunt for what it messed up, without any context, wasting my time and patience.

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[–] atomicbocks@sh.itjust.works 3 points 17 hours ago

Personally, I am just not going to use the smallest screen I own to do most of the tasks they are pushing AI for. They can keep making them bigger and it’s still just going to be a phone first. If this is what they want then why can’t I just have the Watch and an iPad?

[–] desktop_user@lemmy.blahaj.zone 4 points 20 hours ago* (last edited 19 hours ago)

maybe if it was able to do anything useful (like tell me where specific settings that I can't remember the name of but know what they do are on my phone) people would consider them slightly helpful. But instead of making targeted models that know device specific information the companies insist on making generic models that do almost nothing well.

If the model was properly integrated into the assistant AND the assistant properly integrated into the phone AND the assistant had competent scripting abilities (looking at you Google, filth that broke scripts relying on recursion) then it would probably be helpful for smart home management by being able to correctly answer "are there lights on in rooms I'm not?" and respond with something like "yes, there are 3 lights on. Do you want me to turn them off". But it seems that the companies want their products to fail. Heck if the assistant could even do a simple on device task like "take a one minute video and send it to friend A" or "strobe the flashlight at 70 BPM" or "does epubfile_on_device mention the cheeto in office" or even just know how itis being ran (Gemini when ran from the Google assistant doesn't).

edit: I suppose it might be useful to waste someone else's time.

[–] avieshek@lemmy.world 4 points 20 hours ago

Artificial Incompetence

[–] SocialMediaRefugee@lemmy.world 2 points 17 hours ago

I use chatgpt for things like debugging error codes but I have to be explicit with as much detail as possible or it will give me all sorts of inapplicable crap

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