Issues with Android Client: Truncated messages? (kbin.social)

submitted 7 months ago by Diotima@kbin.social to c/protonprivacy@lemmy.world

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Good afternoon (or whatever time it may be for you!) Long-time supporter of Proton here with a strange, possibly deal-breaking issue. For the past few months, my users have been noticing that outgoing mail is often missing the end of their message. So far, Proton has been unhelpful, pasting in boilerplate about using the beta client (we did, no luck) and promising that they're working the issue.

With the issue reported in September and it now being December, I'm not super hopeful! We use Proton for professional stuff, so this truncating messages deal is not cool. Anyone have any magical fixes we can try?

Here's to hoping!

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[-] oktux@lemmy.world 2 points 6 months ago

I have had the same issue a few times. Their troubleshooting page suggests a (not very helpful) workaround: add a shortcut to their webpage to your home screen.

https://proton.me/support/troubleshooting-sending-messages-android

I hope this is solved soon as well. It has led to some unfortunate miscommunication.

[-] Diotima@kbin.social 1 points 6 months ago

Yes, they offered that up to us too. We might just have to migrate off of Proton and onto Tuta.

[-] alex_herrero@lemmy.world 1 points 6 months ago

Hi, do you happen to have a ticket number, so we can follow up with the team? Thanks!

[-] Nelizea@lemmy.world 1 points 6 months ago

I'd suggest trying the Android beta app, which is fully rewritten.

[-] Diotima@kbin.social 1 points 6 months ago

Might do, but we've tried that before. Its a bit oof for an app trying to compete with enterprise tools. I'd much rather see email work flawlessly v. adding drive etc.

[-] Nelizea@lemmy.world 1 points 5 months ago

I do understand. Why I mentioned to try the beta app is because it is fully rewritten.

Different teams are working at different products, one has nothing todo with the other.

this post was submitted on 11 Dec 2023

14 points (93.8% liked)

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