The biggest threat from AI isn't it going all Skynet on us, but how rich people will use it to the detriment of the rest of us.
I'd honestly prefer skynet. At least it'd be instant
Oh don't you worry, we'll probably get a nuclear war within the next few decades, it just won't be caused by an evil AI
I’d honestly prefer skynet. At least ~~it’d be instant~~ we'd be able to fight back
Against the rich, we have no chance.
All this technology, and none of it is being used to help employees. It's all being used as weapons to punish them.
And the worst thing is, punishing them won't even lead to increased productivity so it is entirely pointless.
Because it's not about productivity, it's about obsessive control.
If it really was about productivity, most places would consider 4-day workweeks, flexible time-off, bathroom breaks without punishment, additional training and support to those who need it, a focus on work/life balance, and just basically treating workers like human beings and not robots.
Since I'm a team leader at Deutsche Telekom (the mother company of T-Mobile btw), here what AI basically does: You know the whole "some calls may be recorded for training purposes" thing, right? Depending on the topic your team does and how many calls that brings with it, it's rather tiring and time consuming to listen to all of them. AI will analyze the calls and try to point out those that are worth listening to... Or better: those it believes are worth listening to. It's analysis doesn't have any weight of it's own, the team leader still does all the real analysis, feedback, etc. So if the AI is full of shit, the employee doesn't get punished. If the AI is weirdly biased against someone, it'll not have any repercussions besides this tool being less useful to me.
That it if they don't use AI to replace call center staff.
Appreciate the real world feedback. Unfortunately, it's anecdotal and doesn't really address what other companies may be doing with these tools. It may not even address everything your own company is doing with it. Most places are very compartmentalized, and things like cyber security and performance monitoring tools will be strictly need-to-know.
That's something only lawmakers can fix.
Performance Monitoring Tools cannot be need to know at my workplace. The article talks about our worker's councils, right? Those need to be informed if any tool is to be used in that regard, they even need to approve many tools before they can be used at all.
This is the best summary I could come up with:
From algorithms firing staff without human intervention to software keeping tabs on bathroom breaks, technologies including artificial intelligence are already upsetting workers and unsettling workplaces.
In Europe, unlike in the US and Canada, many unions have been pushing for years for protections against some of the more intrusive ways that AI tools track and manage workers.
“This issue has yet to be put at the center of the radar for unions in North America,” said Valerio De Stefano, a labor law professor at York University in Toronto, who has written extensively on AI’s use in the workplace.
Dan Reynolds, the Communications Workers’ assistant research director, said the union has long been concerned about how new technologies affect jobs.
“In sectors where performance monitoring and algorithmic management are present, you can have a lot of negative impact,” said Amanda Ballantyne, director of the AFL-CIO’s technology institute.
Employers “recognize that engaging in an inclusive dialogue about using new technologies is critical to fostering a culture of trust with employees”, he added.
The original article contains 1,179 words, the summary contains 169 words. Saved 86%. I'm a bot and I'm open source!
Could be worse, like in China some has surveillance in the bathrooms, so the workers won't slack off
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